Privacy Policy
This Privacy Notice describes the manner in which Arceo Labs, Inc. d/b/a Resilience (“Resilience”), and its subsidiaries and affiliates collect, use, maintain, and disclose information from users of our websites and from the use of our products and services.
Personal Information Collected
Information that Resilience collects and uses may include, among other things, the Internet Protocol (IP) address, browser information, device ID, type of computer, and technical information about a user’s means of connection to our online services such as the operating system, the Internet service providers utilized, and other similar information. Depending on whether the user is attempting to gain access to a particular online service feature, we may collect and use usernames, passwords, and other login information (to include name and contact information). We may also use cookies, web beacons, and other tracking technologies (such as scripts and tags) on our online services. In some cases, we link the information gathered by cookies, web beacons, and other tracking technologies to a user’s personal information. We use cookies, web beacons, and other tracking technologies to help our online services function properly, to collect information about how users interact and use our online services, and to ensure the security of our network and related networks.
Our website offers a publicly accessible blog and a Contact Us page. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Resilience does not knowingly collect personally identifiable information from any user who is under the age of 18. If you are under the age of 18, you must ask your parent or guardian for permission to use Resilience online services.
How We Use Your Information
We may use the information, including personal information, that we collect from users of our online services for a number of reasons, including but not limited to the following purposes:
Operate, secure, support, personalize, and improve our online services·
Provide requested information and online service offerings, to include customer service
Conduct security assessments
Serve advertising content
Send periodic emails
Comply with applicable laws and regulatory requirements, or as required by government or regulatory authorities
Protect and defend the rights or property of Resilience
Protect and defend the rights or property of Resilience or its users
In connection with a merger, divestiture, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred We may transfer or provide access to personal information obtained through our online services to individuals or companies that help us provide, operate, support, maintain, secure, and improve our online services and related offerings.
Sharing Your Information
Resilience may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Resilience, (b) protect and defend the rights or property of Resilience or its customers or users, or (c) under exigent circumstances to protect the personal safety of Resilience users, customers, or the general public. Resilience partners with third-party entities to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. Resilience may aggregate data we acquire about our users. If we aggregate such data and provide it to external parties, our users’ personal information will not be attached to or included in such aggregated data. Also, in the event that all or a portion of Resilience or its assets are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users, including personal information and user data in connection with such merger, acquisition, sale, or other change of control. Resilience does not sell, rent, or share personal information with third parties for their direct marketing purposes, including as defined under California Civil Code Sec. 1798.83.
How We Protect Your Information
We take commercially reasonable measures as required by law to protect against loss, misuse, unauthorized access, disclosure, alteration, and/or destruction of your personal information. This includes physical, logical, electronic, and managerial safeguards such as hosting information on cloud-based services and limiting internal access to information on a need-to-know basis. There is, however, risk involved in transmitting information over the internet, and, for that reason, Resilience cannot guarantee the security and privacy of transmissions over the internet. Resilience will not be liable for any damages resulting from the loss of privacy or security which occurs in connection with any such communication.
Retention of Personal Information
We will retain your personal information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter in order to comply with audit, contractual, technical, or legal requirements. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
User Access and Choice
To the extent Resilience uses your contact information to send you newsletters or other correspondence, you may opt out of receiving such communications by emailing us at privacy@resilienceinsurance.com. You may also request us to correct, update, or delete your personal information that you know or have reason to believe is in our possession by emailing us at privacy@resilienceinsurance.com. When contacting us, please provide us with detailed information about the personal information you are requesting we correct, update, amend, or remove, and the time frame and manner in which you believe we came to collect it. Before complying with your request, we will verify your identity. If we obtained your personal information from a customer or third party acting on your behalf, you will have to contact the company or person to whom you provided your information to. In certain circumstances, we may be required by law, our auditors, or other legitimate business purposes to keep information about you.
Third-Party Websites
Our site includes links to other websites whose privacy practices may differ from those of Resilience. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Changes to this Privacy Notice
Resilience may update this Privacy Notice at any time to reflect changes to our information practices. If we make significant changes in how we use your personal information, we will notify you by email if feasible or by means of a notice on this website. We encourage you to periodically review this page for the latest information on our privacy practices.
Your Agreement to this Privacy Notice
By using our online services, you are agreeing to our practices described in this Privacy Notice, which includes the collection and use of your personal information. Your continued use of our online services following the posting of changes to this Privacy Notice will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Notice or our privacy practices, please contact us at: privacy@resilienceinsurance.com.
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